tebaje Frequently Asked Questions

Creating a tebaje account takes less than three minutes. Visit the tebaje website and click the registration link, then fill in your full name, date of birth, email address, and mobile number. You will need to confirm you are 21 years of age or older and agree to the Terms and Conditions. Once submitted, a verification code is sent to your registered mobile number to activate the account.

tebaje requires a valid government-issued ID to verify your identity. Accepted documents include your National ID card (NID), passport, or driving licence. You will also need to provide proof of address — a recent utility bill, bank statement, or official letter showing your name and residential address in Bangladesh is sufficient. Documents are reviewed by the compliance team within one to two business days.

If you cannot log in to your tebaje account, first check that you are entering the correct email address and password. Passwords are case-sensitive. If you have forgotten your password, use the password reset option and follow the instructions sent to your registered email. If your account has been temporarily locked due to multiple failed attempts, wait 30 minutes before trying again or contact tebaje support at [email protected] for assistance.

No — each player is permitted to hold only one tebaje account. Opening duplicate accounts is a violation of the Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have accidentally created a second account, contact tebaje support immediately to resolve the situation before any penalties are applied.

To permanently close your tebaje account, contact the support team at [email protected] with the subject line "Account Closure Request". Before closure is processed, withdraw any remaining balance to your bKash, Nagad, or bank account. The team will confirm closure within two business days. Alternatively, if you are closing your account due to gambling concerns, tebaje's self-exclusion tool provides a more immediate option.

To deposit via bKash on tebaje, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction through the bKash app or USSD. Deposits via bKash are typically credited to your tebaje balance within a few minutes. The minimum deposit amount via bKash is ৳500.

Nagad deposits on tebaje are processed almost instantly — in most cases your balance is updated within two to five minutes of completing the transaction. If your deposit has not appeared after 15 minutes, check that the transaction was completed successfully in your Nagad app and that the reference number matches. Contact tebaje support with your Nagad transaction ID if the issue persists.

The minimum withdrawal amount on tebaje is ৳500 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers to Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum withdrawal is ৳1,000. Withdrawals below these thresholds will not be processed. There is no maximum withdrawal limit for verified accounts, though large withdrawals may be subject to additional identity checks.

Withdrawals to bKash from tebaje are typically processed within one to four hours during business hours. In most cases, funds arrive within the same day. Withdrawals submitted outside business hours or on public holidays may take slightly longer to process. If your withdrawal has not arrived within 24 hours, contact tebaje support with your withdrawal request ID and registered bKash number for investigation.

tebaje does not charge platform fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, Upay, or your bank — may apply their own transaction charges as part of their standard service terms. tebaje recommends checking your payment provider's fee schedule directly. Currency conversion fees may also apply if your payment account operates in a currency other than BDT.

No — bonus funds on tebaje cannot be withdrawn before the applicable wagering requirement has been met in full. Attempting to withdraw before completing the wagering requirement will result in the bonus amount being forfeited, though any remaining real-money balance may still be withdrawn. Always review the specific wagering terms attached to any bonus before accepting it.

Yes — tebaje offers betting on Bangladesh Premier League (BPL) matches as well as IPL, T20 World Cup, ICC tournaments, and other major cricket events featuring the Bangladesh Tigers. Markets typically include match winner, top batsman, total runs, and in-play live betting options. Cricket is one of the most popular betting categories on tebaje among Bangladeshi players, with competitive odds updated in real time.

tebaje offers a wide selection of video slots from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. The catalogue includes classic three-reel slots, five-reel video slots with bonus rounds, jackpot slots, and popular titles like Fortune Rabbit. Games are accessible directly in the browser on both Android and iOS devices — no app download is required. New titles are added regularly to keep the selection fresh.

Yes — tebaje is fully optimised for mobile play and works on all modern smartphones and tablets. The platform runs directly in your mobile browser, so no app download or installation is needed. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can access the full range of games, cricket betting, and live casino tables from any device with a stable internet connection.

The RTP of each slot game on tebaje varies by title and provider. Most games from providers like Pragmatic Play and NetEnt carry RTPs between 95% and 97%, meaning that over a large number of spins, the game returns that percentage of total wagers to players as winnings. RTP figures are typically displayed in each game's information or paytable screen. tebaje does not alter RTPs from the values certified by the original game provider.

Yes — tebaje's live casino section features real-time table games streamed by Evolution Gaming and Ezugi. Available titles include live roulette, live blackjack, live baccarat, live Dragon Tiger, and various game show formats. Live casino games are hosted by professional dealers and available around the clock. Players can interact with the dealer via live chat during the game session.

tebaje offers a welcome bonus to newly registered players who make their first deposit. The exact bonus amount and structure — such as a deposit match percentage or free spins allocation — is displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements, minimum deposit thresholds, and eligibility conditions that must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement specifies how many times you must play through a bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place a total of ৳30,000 in qualifying bets before withdrawal is permitted. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Full details are available in the bonus terms on tebaje.

tebaje rewards regular players through an ongoing loyalty program. As you play, you accumulate loyalty points that can be redeemed for bonuses, free spins, or other account benefits. Higher-activity players may be invited to the VIP tier, which typically offers faster withdrawal processing, personalised promotions, dedicated account support, and higher deposit and withdrawal limits. Contact tebaje support for details on current VIP tier eligibility.

Yes — tebaje runs seasonal promotions aligned with major occasions relevant to Bangladeshi players. These include special deposit bonuses and free bet offers during Eid, enhanced cricket odds during BPL and IPL seasons, and festive promotions around Pohela Boishakh and the T20 World Cup. Promotional offers are announced on the tebaje platform and sent to opted-in players via email notification.

Yes — tebaje allows players to opt out of promotional communications at any time. You can update your marketing preferences in your account settings, or contact support at [email protected] to request removal from promotional mailing lists. Note that opting out of marketing does not affect transactional emails such as deposit confirmations, withdrawal updates, or security notifications, which are sent regardless of marketing preferences.

tebaje operates as an internationally oriented online casino and sports betting platform with a strong focus on player security. The platform uses 256-bit SSL encryption to protect all data in transit, and financial transactions are processed through established payment providers including bKash, Nagad, Rocket, and Upay. tebaje employs fair-play certified game software from audited providers and applies responsible gaming controls including deposit limits and self-exclusion.

The minimum age to register and play on tebaje is 21 years old. This applies to all players regardless of location within Bangladesh. tebaje conducts age verification checks during the account opening and withdrawal processes. Any account found to belong to a player under 21 years of age will be immediately suspended and any funds will be handled in accordance with tebaje's underage player policy.

You can set a daily, weekly, or monthly deposit limit through the Responsible Gaming section of your tebaje account settings. Once a limit is active, no further deposits above the cap will be accepted until the current period resets. Requests to reduce a limit take effect immediately, while increases are subject to a mandatory seven-day cooling-off period to prevent impulsive decisions. You can also contact tebaje support to set or adjust limits on your behalf.

To self-exclude from tebaje, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion duration — options range from six months to permanent exclusion. Your account will be locked within 24 hours and all marketing communications will be stopped immediately. Any remaining balance can still be withdrawn. Self-exclusions cannot be cancelled early, and permanent exclusions are irreversible.

The tebaje support team can be reached by email at [email protected]. When contacting support, include your registered account email and a clear description of your issue to help the team respond quickly. For responsible gaming matters, self-exclusion requests, or account closure, include these terms in your subject line so your message is routed to the appropriate team. tebaje aims to respond to all support enquiries within one business day.