tebaje Privacy Policy â How We Handle Your Data
At tebaje, your privacy is treated with the same seriousness as your account security. This policy explains exactly what personal data we collect, why we collect it, and how it is protected at every step.
Who This Policy Applies To: This Privacy Policy applies to all visitors, registered players, and former account holders of the tebaje platform ("tebaje", "we", "us", "our"). By accessing our website or creating an account, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, contact us at [email protected].
tebaje is committed to maintaining the confidentiality, integrity, and security of all personal information entrusted to us by players across Bangladesh and other permitted markets. This Privacy Policy has been written in plain, accessible English so that every player understands precisely how their data is used â not buried under legal jargon that obscures the practical reality of data handling.
This policy covers personal data collected through the tebaje website, the account registration process, all transaction and payment activity, game participation records, customer support communications, and any marketing communications you consent to receive. It does not cover data practices of third-party payment providers (such as bKash, Nagad, Rocket, or Upay), whose own privacy policies govern their handling of payment data.
tebaje does not sell, rent, trade, or otherwise transfer your personal information to unaffiliated third parties for marketing purposes under any circumstances. Your data exists to make your tebaje experience secure, personalised, and compliant â nothing else.
Our Six Privacy Principles
The foundational commitments that guide every data decision at tebaje.
1. Personal Data We Collect
A clear breakdown of the categories of information tebaje gathers and why.
Account Registration Data
When you create a tebaje account, we collect the information you provide directly during the registration process. This includes:
- Full legal name as it appears on your government-issued ID
- Date of birth (to verify you meet the 21+ age requirement)
- Residential address, including city, district, and postal code
- Email address (used for account communications and verification)
- Mobile phone number (used for account security and transaction alerts)
- Preferred currency (Bangladeshi Taka â BDT)
Financial and Transaction Data
To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank transfers, we collect and retain records of all financial transactions conducted through your account. This includes deposit amounts, withdrawal requests, transaction timestamps, and the payment method references associated with each transaction. We do not store complete card numbers or mobile banking PIN codes â payment authentication is handled directly by the respective payment provider.
Game Activity Data
tebaje maintains a full record of your gameplay activity on the platform. This includes the games you played, bet amounts, game outcomes, session start and end times, and any bonuses applied to game rounds. This data is used to calculate your account balance accurately, resolve disputes, detect unusual patterns, and fulfil our regulatory record-keeping obligations. Game activity records are not shared with third parties for marketing purposes.
Technical and Device Data
When you access tebaje, our servers automatically record certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, pages visited within the site, and session duration. This data is used for security monitoring, fraud detection, platform performance optimisation, and aggregate analytics. We do not use this data to build individual marketing profiles.
Customer Support Communications
When you contact the tebaje support team by email or through the platform's support channels, we retain a record of your enquiry, the correspondence exchanged, and the resolution reached. These records allow us to maintain continuity in resolving your issues, identify recurring platform problems, and train our support team. Support correspondence records are retained for a period of three years from the date of the last interaction.
Identity Verification (KYC) Documents
In order to comply with anti-money laundering (AML) obligations and to verify player eligibility, tebaje may request copies of identity documents including your National ID card, passport, or driving licence, and proof of address documents such as utility bills or bank statements. These documents are stored securely in encrypted storage and are accessible only to authorised compliance personnel. Document images are not used for any purpose other than identity verification and regulatory compliance.
2. How We Use Your Personal Data
Every use of your data at tebaje has a specific, legitimate purpose.
3. Data Sharing and Disclosure
tebaje does not sell your data. Sharing occurs only in specific, defined circumstances.
Payment Processors
To process your deposits and withdrawals, tebaje transmits the minimum necessary transaction data to the relevant payment processor â bKash, Nagad, Rocket, Upay, or the applicable card network. The information shared is limited to what is required to authenticate and complete the transaction. Each payment processor is bound by its own privacy policy and data protection obligations. tebaje is not responsible for the data practices of payment processors once data leaves our systems.
Game Content Providers
Games on the tebaje platform are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player session token and anonymised game session identifiers necessary to load and operate the game. They do not receive your full personal profile, financial information, or identity documents. Game providers are contractually prohibited from using any tebaje player data for their own marketing purposes.
Legal and Regulatory Disclosure
tebaje may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory obligation. We will, where legally permissible, notify affected players of such disclosures. tebaje cooperates fully with lawful investigations while ensuring that disclosures are limited strictly to what is legally required.
Service Providers and Infrastructure Partners
tebaje engages trusted third-party service providers to support platform operations, including cloud hosting providers, email delivery services, and cybersecurity monitoring partners. These providers operate under strict data processing agreements and are permitted to use tebaje player data only for the specific operational services they are contracted to provide. They may not retain, sell, or use this data for any independent purpose.
4. Cookies and Tracking Technologies
How tebaje uses cookies to deliver a secure and personalised experience.
Essential Cookies: tebaje uses essential cookies that are strictly necessary for the platform to function. These include session authentication cookies (to keep you logged in during a session), security tokens (to protect against cross-site request forgery), and load-balancing cookies (to route your connection to the correct server). Essential cookies cannot be disabled without breaking core platform functionality.
Analytics Cookies: With your consent, tebaje uses anonymised analytics cookies to understand how players navigate the platform â which pages are visited most frequently, where players encounter difficulties, and how long typical sessions last. This data is aggregated and does not identify you personally. It is used solely to improve the platform experience.
Preference Cookies: tebaje may store preference cookies to remember your language settings, display preferences, and other personalisation choices between sessions. These cookies improve your experience by reducing the need to reconfigure settings on every visit.
Managing Cookies: You can configure your browser to block or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in and using the platform. Instructions for managing cookies are available through your browser's help documentation.
5. Data Security Measures
The technical and organisational safeguards protecting your information at tebaje.
Encryption in Transit and at Rest
All data transmitted between your device and tebaje's servers is encrypted using 256-bit SSL/TLS technology. Personal data and financial records stored in tebaje's databases are encrypted at rest using AES-256 encryption. Encryption keys are managed through a dedicated key management system with strict access controls and regular rotation schedules.
Access Controls
Access to personal data within tebaje's internal systems is restricted on a strict need-to-know basis. Customer support agents can access only the data relevant to handling a specific player enquiry. Compliance officers have controlled access to KYC documents. No single individual has unrestricted access to the full player data environment. All internal access is logged and subject to regular audit review.
Breach Response
In the unlikely event of a personal data breach that poses a risk to player rights, tebaje will notify affected players without undue delay and take immediate steps to contain the breach, assess its scope, and implement remediation measures. tebaje maintains an incident response plan that is reviewed and tested on a regular basis. Breach notifications will be sent to the email address registered on your account.
6. Data Retention Periods
How long tebaje holds different categories of personal data.
7. Your Privacy Rights
What you are entitled to request regarding your personal data held by tebaje.
đ Right of Access
You have the right to request a copy of all personal data tebaje holds about you. Access requests will be fulfilled within 30 days of receipt. Submit your request in writing to [email protected] with "Data Access Request" in the subject line.
âī¸ Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as contact details) can often be made directly through your account dashboard. For corrections to identity or KYC data, contact our support team with appropriate supporting documentation.
đī¸ Right to Erasure
You may request that tebaje delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing. Please note that certain data must be retained for legal compliance purposes (such as transaction records and KYC documents) and cannot be erased during mandatory retention periods.
đĢ Right to Object to Marketing
You can withdraw consent to receive marketing communications from tebaje at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal. Operational and account-related communications are not affected by marketing opt-out.
đĻ Right to Data Portability
Where technically feasible, you may request that tebaje provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service. Portability requests apply to data you have directly provided to tebaje and which is processed on the basis of your consent or a contractual relationship.
8. Children and Minors
tebaje's strict policy on protecting individuals under the legal gambling age.
tebaje's platform and services are strictly intended for adults aged 21 years and older. tebaje does not knowingly collect, process, or retain personal data from individuals who are under 21 years of age. If tebaje discovers, through its age verification processes or by any other means, that a player is under 21 years old, the account will be suspended immediately and any personal data associated with that account will be handled in accordance with applicable child protection obligations.
If you are a parent or guardian and believe that your child or a minor in your care may have registered an account on tebaje, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, without undue delay.
9. Changes to This Privacy Policy
How tebaje communicates updates to its data practices.
tebaje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, tebaje will notify registered players by email at the address associated with their account and by posting a prominent notice on the platform for a period of not less than 14 days prior to the changes taking effect.
The date at the top of this Privacy Policy indicates when it was most recently revised. Continued use of the tebaje platform following the effective date of a revised policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should discontinue use of the platform and may request account closure through the support team.
For any privacy-related questions, concerns, or formal requests, please contact the tebaje data protection team at [email protected]. We aim to acknowledge all privacy enquiries within two business days and to resolve them within 30 days of receipt.
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