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Responsible Gaming at tebaje — Your Safety Comes First

tebaje is committed to providing a safe, fair, and enjoyable gambling environment. This page explains the tools, policies, and support available to help every player stay in control.

Gaming Should Always Be Fun

Our commitment to player wellbeing is built into everything we do.

21+
Strictly for Adults Aged 21 and Above tebaje does not permit access to players under the age of 21. Age verification is required during account registration and withdrawal processing.

Online gambling at tebaje is designed as a form of entertainment. Like any leisure activity, it is most enjoyable when approached with clear limits and a healthy mindset. The vast majority of players who enjoy cricket betting, video slots, live casino tables, and crash games on tebaje do so responsibly — setting budgets, playing within their means, and treating wins and losses as part of the experience rather than a financial strategy.

However, tebaje recognises that for a small number of players, gambling can become problematic. Problem gambling can affect people from all walks of life across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — regardless of income or experience. That is why tebaje has invested in a comprehensive suite of responsible gaming tools and why our support team is trained to identify and assist players who may be struggling.

This page outlines every measure tebaje has put in place. We encourage every player to read it carefully, use the tools available, and reach out if they ever feel that their gambling is no longer purely enjoyable.

Responsible Gaming Tools at tebaje

Practical controls you can activate directly through your account or by contacting support.

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Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit
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Session Reminders
Receive alerts when you have been playing for a set length of time
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Time-Out
Take a short break from your account for 24 hours up to 6 weeks
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Self-Exclusion
Permanently or temporarily block yourself from accessing tebaje
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Reality Check
View a transparent summary of your wins, losses, and total time played
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Support Access
Dedicated support team trained in responsible gaming guidance

Deposit Limits

The simplest and most effective way to keep your spending within a budget you are comfortable with.

đŸ’ŗ How Deposit Limits Work

tebaje allows every registered player to set a maximum deposit amount on a daily, weekly, or monthly cycle. Once your limit is reached within that period, no further deposits will be accepted until the limit period resets. Deposit limits apply across all payment methods — whether you are depositing via bKash, Nagad, Rocket, Upay, or bank transfer.

  • Daily limits reset at midnight Bangladesh Standard Time (BST, UTC+6)
  • Weekly limits reset at midnight BST every Monday
  • Monthly limits reset at midnight BST on the first day of each calendar month
  • Limit increases take effect after a mandatory 7-day cooling-off period
  • Limit decreases take effect immediately upon confirmation
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Important: Requests to increase your deposit limit are subject to a 7-day waiting period by design. This cooling-off period exists to prevent impulsive decisions made during a losing session. If you have requested an increase and change your mind, contact support at any point during those 7 days to cancel the request.

To set or adjust your deposit limit, log in to your tebaje account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our support team at [email protected] and request a limit adjustment — our team will process it within one business day.

Time-Out and Cooling-Off Periods

When you need a short break from gambling, tebaje makes it simple to step away.

1
Choose Your Time-Out Duration
Select from a 24-hour break, a 48-hour break, a 7-day break, or a custom period of up to 6 weeks. All options are available in your account settings.
2
Immediate Account Lock
Once confirmed, your account is locked immediately. You will not be able to log in, place bets, or make deposits for the duration of your chosen time-out period.
3
Withdrawals Remain Available
Even during a time-out, any existing balance in your account remains yours. You may still request a withdrawal of your available funds to your bKash, Nagad, or bank account.
4
Automatic Reactivation
When the time-out period expires, your account is automatically reactivated. There is no need to contact support — though we always recommend reviewing your approach before resuming play.
5
No Early Cancellation
A time-out cannot be cancelled once it has been activated. This is intentional — it ensures the break provides genuine distance from gambling activity.

Self-Exclusion

For players who feel they need a longer or permanent break from gambling at tebaje.

🔒 What Self-Exclusion Means

Self-exclusion is a formal commitment to stop gambling at tebaje for a defined period. Unlike the short-term time-out feature, self-exclusion is intended for players who recognise that their gambling has become — or risks becoming — a genuine problem. tebaje offers self-exclusion periods of 6 months, 1 year, 2 years, 5 years, or permanent exclusion with no defined end date.

⚙ī¸ What Happens During Self-Exclusion

  • Your account is locked immediately upon activation of self-exclusion
  • All promotional communications from tebaje are stopped immediately
  • You will not be able to create a new account under any name or email during the exclusion period
  • Any remaining balance is held securely and can be withdrawn upon request
  • tebaje's system will reject any new registration attempts that match your identity details

📩 How to Request Self-Exclusion

To activate self-exclusion, contact the tebaje support team directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address and the exclusion duration you are requesting. Our team will process your request within 24 hours and send a confirmation to your registered email. Self-exclusion requests are treated with complete confidentiality.

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Lifting a Self-Exclusion: Requests to lift a self-exclusion before the agreed period expires are subject to a mandatory 7-day reflection period. tebaje reserves the right to decline reinstatement requests where there is reasonable concern for the player's wellbeing. Permanent self-exclusions cannot be reversed under any circumstances.

Is Your Gambling Still Under Control?

Reflect honestly on these questions. If you answer "yes" to several of them, it may be time to seek support.

1 Do you spend more money or time gambling than you originally planned?
Consistently exceeding your own limits is one of the earliest warning signs of problem gambling.
2 Have you tried to cut back on gambling but found it difficult?
Difficulty stopping despite wanting to is a key indicator that gambling may have become compulsive.
3 Do you gamble to escape stress, anxiety, or personal problems?
Using gambling as an emotional coping mechanism often leads to escalating losses and dependency.
4 Have you borrowed money or sold belongings to fund your gambling?
Financial pressure driven by gambling is a serious sign that professional support should be sought immediately.
5 Do you chase losses — gambling more after losing to try to win it back?
Chasing losses is a well-documented pattern in problem gambling and almost always results in larger losses.
6 Has gambling caused problems in your relationships, work, or finances?
If the people around you have expressed concern, or if gambling is affecting your daily responsibilities, this is a serious warning sign.

Protecting Underage Players

tebaje takes its obligation to prevent underage gambling with the utmost seriousness.

🔞 Age Verification at tebaje

All players are required to confirm they are 21 years of age or older during the account registration process. tebaje conducts identity verification checks — including review of National ID cards, passports, and other government-issued documents — to confirm player age before withdrawal requests are processed. Any account found to belong to a player under the age of 21 will be closed immediately, winnings will be forfeited, and deposits will be returned.

👨‍👩‍👧 Advice for Parents and Guardians

If you share a device with minors or if your children have access to your phone or computer, tebaje strongly recommends taking the following precautions:

  • Always log out of your tebaje account when you are not actively using it
  • Use a strong, unique password that younger household members cannot guess
  • Enable device-level parental controls to restrict access to gambling websites
  • Keep your bKash, Nagad, or bank account credentials secure and private
  • If you suspect a minor has accessed your account, contact tebaje support immediately at [email protected]

Getting Help — You Are Not Alone

Reaching out is a sign of strength, not weakness. tebaje's support team is here to listen.

If you feel that gambling is no longer purely enjoyable — if it is causing you financial stress, affecting your relationships, or occupying your thoughts in ways that worry you — please do not wait. Contacting support early makes a meaningful difference. tebaje's responsible gaming team is available to help you activate any of the protective tools described on this page, to discuss your concerns in confidence, and to point you toward appropriate professional resources.

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Contact tebaje Responsible Gaming Support

Our responsible gaming team is available by email. All enquiries are handled in strict confidence. There is no judgment — only support.

[email protected]

Please include "Responsible Gaming" in your subject line. We aim to respond within one business day.

Ready to Play Responsibly?

Enjoy cricket betting, live casino, and slots at tebaje — with the tools and safeguards to keep your experience safe and enjoyable at every step.

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